Installing the Chatipod Widget
One script tag, pasted once. It works the same way everywhere the only difference between platforms is where they let you paste a script.
Your Embed Code
This is your workspace's unique snippet the highlighted parts identify your account, so copy your real one from the dashboard rather than reusing this example.
<script src="https://api.chatipod.io/widget/sdk.js"data-helix-api-origin="https://api.chatipod.io"data-helix-tenant="your-workspace-slug"data-helix-widget-key="your-widget-key"defer></script>Get your real snippet: In your Chatipod dashboard, go to Widget → scroll to Embed script → click Copy. It already has your slug and widget key filled in paste that one, not the example above.
Platform Guides
Select your platform to see step-by-step instructions.
WordPress
Works on any theme no coding required
Install a header/footer script plugin WPCode or Insert Headers and Footers both work. From your dashboard: Plugins → Add New, search for either name, click Install, then Activate.
Open the plugin's settings usually under Settings → Insert Headers and Footers, or Code Snippets → Header & Footer for WPCode.
Paste your embed snippet into the Footer box (not Header either works, but Footer keeps the widget from delaying the rest of the page).
Click Save. Open your site in a new tab (not the WordPress admin) the chat bubble should appear in the corner.
WooCommerce
Same steps as WordPress WooCommerce is a plugin on top of it
WooCommerce stores run on WordPress, so there's no separate integration follow the WordPress steps above once, and the widget shows on your shop, cart, and checkout pages too.
Optional: if you'd rather the widget only show on shop pages and not your blog, use WPCode's Page/Post targeting rules when pasting the snippet, instead of the sitewide Footer box.
Shopify
One edit to your theme's code, built into Shopify's own editor
From your Shopify admin: Online Store → Themes.
On your current, published theme, click the ⋯ menu → Edit code.
In the file list, open layout/theme.liquid.
Find the closing </body> tag near the bottom, and paste your embed snippet just above it.
Click Save. Visit your live storefront to confirm the widget appears.
Wix
Uses Wix's built-in Custom Code panel
From your Wix dashboard (not the visual editor): go to Settings → Custom Code.
Click Add Custom Code, then paste your embed snippet into the code box.
Set Add Code to Pages to All pages, and Place Code in to Body – end.
Click Apply, then republish your site (top-right → Publish) Custom Code changes don't go live until you republish.
Verify it's working
Visit your live site in an incognito/private window (not logged into your admin) a chat bubble appears in the bottom corner.
Click the bubble, send a test message it should appear in your Chatipod dashboard's Tickets within a few seconds.
Reload the page the bubble should still be there (confirms it's on the footer, not just one page).
If it doesn't show up
Nothing appears at all
Most often the snippet landed on a draft or unpublished theme/page. On Shopify, confirm you edited the theme marked Published. On Wix, confirm you clicked Publish after adding the code.
Bubble shows, but clicking does nothing
Open your workspace's Widget settings → Allowed domains. If that list isn't empty, your live site's domain must be in it. Add your domain or clear the list to allow any domain.
It disappeared after a theme change
Switching themes replaces your footer code with the new theme's defaults. Re-paste the snippet into the new theme.