Question 1

How does the AI agent learn about my business?

Accepted Answer

Chatipod trains on your help docs, past tickets, and any URL you give it, building a knowledge base automatically. Setup typically takes under 20 minutes, and the AI keeps improving as your knowledge base updates and new conversations come in.

Question 2

Can I keep a human in the loop?

Accepted Answer

Yes. You decide which customer questions the AI answers on its own and which ones route to a live agent. Every automated reply can be reviewed, edited, or handed off before it reaches a customer if you want that extra layer of control.

Question 3

Which channels are supported?

Accepted Answer

Chatipod works across your website chat widget, email, WhatsApp, Wix, Discord, and Facebook Messenger, so every conversation lands in one inbox no matter where a customer starts it.

Question 4

Is my data secure?

Accepted Answer

Yes. Chatipod is SOC 2 compliant and GDPR compliant by default, with encryption in transit and at rest. You control what the AI is trained on and can remove data at any time.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. There's no long-term contract on any plan. You can cancel, downgrade, or pause your subscription anytime from account settings, and you'll keep access through the end of your billing period.

The Best Chatbot for WebsitesThat Turns Visitors Into Customers